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Privacy Policy

At Mudfords Limited, we are committed to protecting and respecting your privacy.

This privacy notice sets out how Mudfords uses and protects any information that you give Mudfords Limited.

Mudfords Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

Who we are

Mudfords was founded in 1832 by John Mudfords who set up in business as a rope maker.  The firm continued to thrive under the successive members of the family’s management. Mudfords is one of the United Kingdom's leading providers in Tarmacadam Jute Sheets, Hessian Roll and readymade PVC covers in the construction and transport industry.

What data we collect

We may collect the following information:

  • Your name, job title, address, postcode, email address, telephone number and IP address;
  • What website pages are accessed and when;
  • Other information relevant to customer surveys and/or offers;
  • If you purchase a product from us, your card information is not held by us, it is collected by our third part payment processors, who specialise in the secure online capture and processing of credit/debit car transactions.

How we collect data

We obtain information about you when you use our website, for example:

  • When you contact us about products and services
  • When you register to receive one of our newsletters;
  • When you purchase a product from us/

The other ways we collect data are:

  • When you meet a staff member at an event or meeting;
  • When we receive your business card during personal contact;
  • During a telephone conversation with a staff member.

16 or Under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide us with personal information.


What we do with the information we gather

We may use your information to:

  • Process orders that you have submitted;
  • To carry out our obligations arising from any contracts entered into by you and us;
  • Dealing with entries into competition;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested that may be of interest to you. These may include information about campaigns, products, events, activities, promotions of our associated companies goods and services;
  • Process a job application;
  • We may use the information to improve our products and services;
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
  • From time to time, we may also use your information to contact you for market research purposes;
  • We may use the information to customise the website according to your interests.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example data taken from any orders placed for VAT purposes). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information

  • We will not sell or rent your information to third parties;
  • We will not share your information with third parties for marketing purposes.

Third Party Service or Product Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process debit/credit card payments and to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

When you are using our secure online shop, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Under the General Data Protection Regulation (GDPR) as of the 25th May 2018 personal data cannot be transferred to third parties outside of the EU unless they have equal data protection laws in place that have been evaluated and approved by the EU.  At Mudfords Limited we fully comply with GDPR regulations.

Please be reassured that we will not release your information to third parties beyond Mudfords Limited.

How do we keep your information safe

We are committed to ensuring that your information is secure.  When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected by encryption on a SSL Certificate. When you are on a secure page, a lock icon will appear on the bottom or top of web browsers such as Microsoft Internet Explorer and Google Chrome.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 

Your choices and rights

You have a choice about whether or not you wish to receive information from us.

  • If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information;
  • We will not contact you for marketing purposes by email, phone, text message or post unless you have given your prior consent;
  • You have the right to change your communications preferences at any time;
  • You have the right to ask for a copy of the information Mudfords hold about you;
  • You have the right to ask for your personal data to be removed from our database.

You can change your marketing preferences at any time by contacting us by email: telephone on +44(0)1142 433033.

Privacy Updates

Mudfords LImited may change this policy from time to time by updating this page. This policy is effective from 11/05/2018.


Cookies Policy

How we use cookies on our website

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

Google Analytics

Mudfords uses permanent cookies to enable basic web traffic analysis using Google Analytics.

We use Google Analytics to analyse the use of this website. This analysis shows us which areas of the site are popular and those that are not often visited which helps us to use our website resources in the most effective way. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available

Session Cookies

We use session cookies to ensure that you receive the best experience possible whilst using our website. It helps us to keep track of your movement from page to page so you don't get asked for the same information you've already given to the site. Cookies allow you to proceed through many pages of a site quickly and easily without having to authenticate or reprocess each new area you visit. This is particularly relevant when you use the online shopping cart or customer login.

These will remain stored on your computer until deleted, or until they reach a specified expiry date.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How we use cookies in email communications

We use code in our email communications to track whether that email has been opened and read, and whether the recipient has used the onward links contained in the email. This allows us to monitor and improve our email communications.